myer marketplace reviews

***Requested a refund (happily a MYER credit) - this process had to go through the finance team apparently who I was told would contact me and I would just have to wait.

Called customer service who were friendly. I am also a member of the Christmas club which allows you to save money for Christmas at your own pace which is then later delivered in the form of gift vouchers and can be spent online. (I gave a 2 star review as the website and online experience with MYER is great, including the range that they offer. I asked for them to be shipped as I don't drive a car. This company, once an icon...what a disappointment. Terrible experience. Just worth noting that if you do buy a few things in one order, they will likely ship it as partial shipments from multiple stores (no extra delivery fee). Being a long term myerone member, made an online order whilst there were a so called Beauty Sale with my time spent and paid fully. Myer had a 1 day only online sale on Perfumes and EDT sprays- up to 20% off. Will be my last purchase at this store. Fort Myers Marketplace where everyone can post and sell anything. It was a good deal, considering the fact that, you rarely get discounts or promotions on Perfumes. 10 minutes later, i got a email saying that my entire order has been cancelled....no reason or explanation. Completely no care taken at all. Amanda ad Myer Maroochydore provided excellent knowledge in assisting us to make the right choice and we purchased 2 beds. Purchase an airfryer with the unit arriving in an opened package with the oven unit missing with only the drawer left there. ***Called MYER on the 1/11 to be told that our order had been received but had never progressed at their end. I hear you loud and clear. So I ordered a product on Saturday, and I requested to have the order cancelled due to circumstances and no one will be at the address for a long time.
You just lost a sale because of this. I was therefore confident that this would not include sizing.The clothing ended up being too big and when seeking to return them by post I was surprised to find out I was expected to pay $12.20 for postage. I was therefore confident that this would not include sizing. Tried desperately to find out when I could pick up a dressing gown for my father sick with cancer in hospital. Now I have to take a day off work and risk travelling on public transport to collect the parcel. BAD CUSTOMER SERVICE AT CHATSWOOD RUSSELL THE FLOOR MANAGER WAS HORRIBLE!I bought an Essteele non stick sauté pan for $125 back in April 2020 when their stores were closed. I have explained that my contract was with Myer Online not their supplier, and that I contracted them to deliver to a Post Office using Australia Post. Almost a week later (Fri 6/11) no news, no credit. Never again will I shop at Myer. After 8 days rang the warehouse and got transferred to Australia post where the phone call ended.

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